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Working with Romania Active means always growing, not necessarily bigger, but stronger and therefore better!

On-the-Ground Coordinator – Zarnesti area (Brasov)

Job Description

This is a 2 months and a half pilot role we're testing in 2025, with plans to define a long-term seasonal partnership starting in 2026. Ideally, it will evolve into a 6-month seasonal role (mid-April to mid-October) that repeats every year.

Role Summary

The On-the-Ground Support and Coordinator will be the backbone of our operations in the countryside. Acting as a local point of contact for Romania Active, you’ll play a critical role in ensuring that our both guided and self-guided cycling and hiking tours run smoothly.

You’ll manage logistics, deliver gear and bikes to the guests’ first accommodation. Offer a warm, informative welcome for the self-guided customers. From handling last-minute issues to driving a support van, this is a dynamic role that requires both autonomy and collaboration, strong coordination skills and very good communication.

You’ll work closely with the core team and report directly to the General Manager.

So, what actually do you have to cover:

Guest Welcome & Support for the self-guided tours

Provide a warm and informative welcome at the guest’s first accommodation or meeting point.
Answer initial questions and explain the tour setup.

On-the-Ground Troubleshooting

Be the first line of support for emergencies or logistical hiccups (gear swaps, transfers, surprises).
Coordinate with our central team as needed.
Manage communication with local authorities in the event of an accident.
Check terrain updates and contribute to keeping our roadbooks and documents accurate — using GPS tracks and mapping software.

Logistics Coordination, Equipement & Inventory Management

Deliver cycling and hiking gear to clients at the start of each trip.
Organize and maintain our new storage space, and manage all tour equipment and stock (including bikes, accessories, repair kits, and branded gear).

Maintain an up-to-date inventory, schedule maintenance, and coordinate repairs or replacements as needed. Ensure everything is clean, in good working condition, and ready for each tour.
Use your personal car (we'll equip it with a bike rack if needed). As well as drive our Romania Active van whenever needed.
In September, drive a support van for 6 consecutive days during a guided tour, transporting luggage, gear, snacks, water, and providing logistical help to the group.

Local Liaison

Be the main point of contact with our bike mechanic.
Maintain great relationships with local partners (accommodations, restaurants, service providers).
Share insights from the field that could improve the guest experience or help us operate more efficiently.

Who You Are

Honest, reliable, and full of integrity. You genuinely love Romania’s nature, people, and countryside culture.
A practical, well-organized, hands-on problem-solver who thrives working independently.
You enjoy being a host and making people feel “at home” and safe.
You’re flexible and don’t mind working some weekends or reacting on short notice.
A passionate cyclist who loves helping others discover the joy of two wheels.
Not a full-on bike mechanic, but you can handle basic repairs and adjustments before bringing the bikes to the mechanic.
Fluent in English — and most importantly, you’re charming when you speak it, no matter how many words you use.
You love maps and have great orientation skills. You’re confident using navigation and GPS tools (such as Strava, Komoot, etc.)
You’re looking for fair compensation based on market standards — but could earn more for excellent results.
Experience in tourism, hospitality, or logistics is a big plus.
You have a valid driving B license. Van-driving experience is a bonus; instead you can have confidence and willingness to learn.
You have a personal car that you are happy to drive for work purposes (separate payment to be discussed).

Sound like you? We’d love to hear from you!
Send us your CV and a short cover letter telling us why this job feels like the right adventure for you.

Let’s rock it together!

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Looking for an exceptional Adventure Travel Specialist! Is that you?

Hiking, cycling, sightseeing, Romanian culture, history, nature, wine, sunrises, sunsets, Danube Delta, monasteries, cheese, laughter, singing, campﬁre, stuffed cabbage leaves and other new ﬂavours of home-cooked meals! All the wonders of the above. It’s all we could offer you.

Except that… we do NOT.

All of the above represent however the fantastic results of our solid work together as a team, for our clients, while we are at our desks. And that’s how it comes back to us big time, when we get raving reviews from Australia, England, France, Switzerland, South Africa, South America…you name it. So, what’s then all the buzz about:

We are looking for down-to-earth people with really mature professional attitude, self-starters and self-drivers, with initiative and passion, who understand the work needed behind getting fantastic results. At the same time, we appreciate a good laugh and a relaxed yet robust and healthy attitude of “Everything has a solution, and I’ve thought of possibly 3 of them. Let’s talk.”

What’s in it for you

Strong values of integrity, diversity, honesty and passion for the Romanian culture & outdoors;
An environment in which you can express freely your thoughts and implement your ideas, thus in return boosting your professional growth;
Piles of data to be introduced in the system :), piles of emails to be answered, reservations to be made, follow ups with the clients to be actioned, invoices to be worked out, social media posts to be scheduled;
Flexibility of working hours outside the season;
Opportunity for on-the- job-training, external trainings and infotrips
Opportunity to talk and write in English and/or French every single day; soon in other languages too!
Opportunity of meeting face-to-face people from all continents, and therefore intercultural exchange;
Good music, tea, coffee, and yummy biscuits;
A good wine and cheese on a Friday evening from time to time;
A good tail wiggling from our lovely dog. He takes away any bad moods in the boring mornings, we promise.

Who are we

We are a growing adventure travel specialist company, Romania Active, based in Bucharest. For 10 years since the moment we exist we haven’t missed a day in being passionate of bringing to the world the Romanian cultural heritage, history, and its fantastic outdoors. We are part of Europe-Active trust, that is promoting local heritages across the World. We love developing and offering tourists amazing authentic Romanian experiences. That’s our main reason of existing. And we are damn good at it! We want to grow, but we want to grow stronger and therefore better, not necessarily bigger. We are well known and loved by our clients for being highly professional, but not commercial. They say they can see and feel the passion we have when introducing Romania. And we are grateful when we hear it, as in fact we are simply authentic and ourselves, and we reﬂect this naturally when dealing with our clients. We simply treat them as we’d like to be treated and that is actually what makes us pretty special. This robust mix of simplicity, authenticity, passion and high professionalism.

Who are you

You are honest and integer and have a genuine passion for Romanian culture and heritage. You generally love being a host, having people around you and making them feel ‘at home’, safe and giving them goodies. You are a good communicator and with a signiﬁcant level of English and/or French (written and spoken), highly organised person for dealing with the client database - bookings, emailings, following up, receiving the clients when ﬁrst arriving in Romania; having basic accountancy capabilities (costing invoicing), and willing to take initiative without being pushed from behind. You may be one of those persons taking notes with 3 different coloured markers just to make sure you don’t forget anything :). Experience in tourism industry is welcomed, but the passion for the outdoors & Romanian culture is more important. Romanian geography knowledge would be an advantage for you but this can be further developed. Marketing and social media basic knowledge would also be a great deal, as you will contribute to our social media FB channel. You are looking for a pay range within the market average for the same type of role in the sector.

Does it sound like you?

We’d love to hear more! Send your CV and a Cover Letter, in English OR French at raluca@europe-active.com.

Location: Bucharest. Other locations could be available soon in Brasov.

Let’s rock it!